Terms of Service

Introduction

Welcome to Craftotiva. These Terms of Service govern your use of our website, facilities, classes, and services. By accessing our website or using our services, you agree to be bound by these Terms.

Please read these terms carefully. If you do not agree with any part of these terms, please do not use our website or services.

These terms were last updated on May 12, 2025.

Definitions

  • "We," "us," "our," and "Craftotiva" refer to Craftotiva Pty Ltd, its employees, instructors, and representatives.
  • "You" and "your" refer to the person using our website or services.
  • "Services" refers to all classes, sessions, workshops, memberships, and wellness services offered by Craftotiva.
  • "Website" refers to craftotiva.pro and all associated pages and content.
  • "Facilities" refers to our physical locations, equipment, and amenities.

Membership and Class Bookings

Membership Terms

By purchasing a membership, you agree to the following terms:

  • Memberships are non-transferable and can only be used by the registered member.
  • Membership fees are charged according to the plan you select and will continue until canceled.
  • Membership cancellations require 14 days written notice prior to your next billing date.
  • Craftotiva reserves the right to modify membership pricing and benefits with 30 days' notice.
  • Membership access and benefits are subject to availability and may require advance booking.
  • We reserve the right to terminate or suspend memberships for violation of our policies or terms.

Class Bookings and Attendance

  • Classes must be booked in advance through our online booking system or reception.
  • Please arrive at least 10 minutes before your scheduled class time.
  • Late arrivals (more than 5 minutes) may be denied entry to maintain class quality.
  • Cancellations must be made at least 12 hours before class time to avoid charges.
  • No-shows or late cancellations will result in the class being deducted from your plan or charged to your account.
  • Craftotiva reserves the right to change instructors, modify class schedules, or cancel classes when necessary.
  • Class sizes are limited and subject to first-come, first-served booking.

Payment and Refunds

Payment Methods

We accept payment by credit card, debit card, and electronic funds transfer. By providing payment information, you represent that you have the legal authority to use the payment method provided.

Recurring Payments

For memberships with recurring payments:

  • You authorize Craftotiva to charge your payment method on a recurring basis until membership is canceled.
  • It is your responsibility to maintain current payment details.
  • Failed payments may result in suspension of membership until payment is processed.
  • If your payment method is declined, we will attempt to contact you for alternative payment.

Refund Policy

  • Membership fees are non-refundable except in cases of:
    • Prolonged illness or injury (with medical documentation)
    • Permanent relocation beyond 25km from our facility
    • Other circumstances at management's discretion
  • Class packages are non-refundable but may be transferable with prior approval.
  • Workshops and special events have specific refund policies that will be communicated at the time of purchase.
  • We may offer credits for future services instead of monetary refunds at our discretion.

Health and Safety

Health Disclosure

To ensure your safety and appropriate instruction:

  • You must inform us of any pre-existing conditions, injuries, pregnancies, or health concerns that may affect your participation.
  • We may require medical clearance from your healthcare provider before allowing participation in certain activities.
  • By participating in our services, you confirm that you have no known health conditions that would make exercise dangerous.
  • You agree to notify instructors immediately if you experience discomfort, pain, or unusual symptoms during a class.

Assumption of Risk

All physical activities carry inherent risks. By participating in our services:

  • You acknowledge that participation in yoga, pilates, meditation, aqua fitness, tai chi, and related activities involves risk of injury.
  • You voluntarily assume these risks, including but not limited to sprains, strains, fractures, and other injuries.
  • You agree to follow all instructor guidance and facility rules designed to minimize risk.
  • You understand that improper use of equipment or facilities may result in injury.

Facility Rules

While using our facilities, you agree to:

  • Follow all posted rules, staff instructions, and safety guidelines
  • Use equipment properly and as intended
  • Maintain personal hygiene and wear appropriate attire
  • Respect the space and experience of other members
  • Refrain from attending if you have a contagious illness
  • Not attend classes while under the influence of alcohol or drugs
  • Keep your belongings secure (we are not responsible for lost or stolen items)

Website Use

Acceptable Use

When using our website, you agree to:

  • Use the website only for lawful purposes
  • Not engage in activity that disrupts the functionality of the website
  • Not attempt to gain unauthorized access to secure areas
  • Not upload malicious code or attempt to harm our systems
  • Not collect or harvest user data
  • Respect other users and not post harassing or offensive content

Account Security

If you create an account on our website:

  • You are responsible for maintaining the confidentiality of your login credentials
  • You must provide accurate and complete information
  • You agree to notify us immediately of any unauthorized use of your account
  • You are responsible for all activities that occur under your account

Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, videos, and software, is the property of Craftotiva or its content suppliers and is protected by copyright laws.

You may not use, reproduce, distribute, or create derivative works from this content without express written permission.

Limitation of Liability

To the maximum extent permitted by law:

  • Craftotiva and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services or website.
  • Our total liability for any claim arising from our services or these terms shall not exceed the amount you paid to Craftotiva in the 12 months preceding the claim.
  • We do not guarantee that our website will be secure or error-free.
  • We are not liable for any loss or damage caused by viruses, distributed denial-of-service attacks, or other technologically harmful material that may infect your equipment through our website.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. If we make significant changes, we will:

  • Post the updated terms on our website
  • Provide at least 30 days' notice for material changes
  • Notify active members via email

Your continued use of our services after the effective date of revised terms constitutes acceptance of those changes.

Privacy

Your privacy is important to us. Our collection and use of your personal information is governed by our Privacy Policy, which is incorporated into these Terms of Service.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

Contact Us

If you have any questions or concerns about these Terms of Service, please contact us at:

  • Email: [email protected]
  • Phone: +61 2 4554 2363
  • Address: 123 Harmony Street, Sydney, NSW 2000, Australia