Privacy Policy | Craftotiva

Introduction

Welcome to Craftotiva's Privacy Policy. We respect your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, and protect your information when you visit our website or use our services.

This policy was last updated on May 12, 2025.

Information We Collect

We may collect different types of information from and about you, including:

Personal information such as your name, email address, phone number, postal address
Account information including your username and password
Fitness preferences, goals, and background information
Payment and billing information
Technical information including IP address, browser type, device information
Usage information about how you interact with our website and services
Information you provide when filling out forms or communicating with us

How We Collect Information

We collect information through various methods:

Direct interactions when you register for an account, sign up for classes, complete forms, or contact us
Automated technologies and interactions through cookies and tracking technologies
Third parties such as payment processors
In-person interactions at our wellness center

How We Use Your Information

We use your information for the following purposes:

To create and manage your account
To provide and personalize our services
To process payments and manage your membership
To communicate with you about your bookings, classes, and account
To send you newsletters and updates (with your consent)
To improve our website and services
To ensure the security of our website and operations
To comply with legal obligations

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to access your personal information
Right to correct inaccurate or incomplete information
Right to erasure (the "right to be forgotten")
Right to restrict processing of your information
Right to data portability
Right to object to processing of your information
Right to withdraw consent

To exercise any of these rights, please contact us using the details provided at the end of this policy.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files that are stored on your device when you visit a website. They help us understand how you interact with our site and allow us to improve our services.

For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

Data Security

We have implemented appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data
Regular security assessments
Restricted access to personal information
Regular backups and system updates
Employee training on data protection

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to implementing and maintaining reasonable security practices.

Sharing Your Information

We may share your information with certain third parties, including:

Service providers who perform services on our behalf (payment processors, hosting providers, email service providers)
Professional advisors such as lawyers, accountants, and insurers
Regulatory authorities, government agencies, or other third parties when required by law

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider:

The amount, nature, and sensitivity of the personal information
The potential risk of harm from unauthorized use or disclosure
The purposes for which we process the information
Applicable legal requirements

Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take appropriate steps to remove that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the "last updated" date.

We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

By email: [email protected]
By phone: +61 2 4554 2363
By mail: 123 Harmony Street, Sydney, NSW 2000, Australia